Shipping policy

Shipping:
Orders are shipped using the United States Postal Service (USPS) or UPS, Monday through Friday. In the case of a holiday, orders are shipped on the next business weekday. If a product is out of stock please allow 7-10 business days for the products to be processed and shipped out. When shipped, you will receive an email containing your order tracking information.

*Please note that business days for shipping and processing times do not include weekends (Saturday & Sunday) and holidays. Processing time is an "additional" time frame separate to your shipping method of choice

“Please keep in mind, we are a SMALL business. All items are hand-crafted. Please allow time for your item to be consciously made, packed with love, and carefully dispatched.

Replacement Items:

If an item arrives damaged, please let us know within seven days, and I will ship a replacement item to you. Sending photos of a damaged item/package helps me improve any shipping issues and is greatly appreciated.

If your order is returned to us due to an incorrect address or an error on your part, there's a re-shipping fee that will be charged in order for us to reship your order.

If your tracking information states that your package was delivered and you have not received it, you must address this with the United States Postal Service at 1 (800) 275-8777. One Pure Sun LLC does not hold responsibility for packages that are delivered. We do not issue refunds for packages that state being delivered.

 

If you have any issues, questions, or concerns about your order, please email us at Onepuresun.trust@gmail.com